Sales terms

About these terms

In these terms, “Worship Media UK”, “we”, “us” and “our” mean the UK EasyWorship reseller operating this website. You can contact us at hello@worshipmedia.co.uk, on 0116 243 7220, or at The Business Box, 3 Oswin Road, Leicester, LE3 1HR, United Kingdom.

These terms cover online EasyWorship licence purchases. AV design, equipment, installation, staging, training and other quoted work are enquiries on this website. Any contract for that work will be governed by the quotation and any additional terms supplied before you agree to proceed.

If you purchase on behalf of a church or another organisation, you confirm that you are authorised to place the order and bind that organisation. Nothing in these terms removes rights that the law says cannot be excluded.

Ordering a licence

Choose the Basic or Premium plan and the attendance band that accurately represents the average weekly adult attendance for the licensed campus. One licence covers the campus use allowed by EasyWorship's current licence rules; it does not automatically cover separate campuses, church plants or unrelated organisations.

You must provide complete and accurate organisation, primary-contact, EasyWorship-account and existing-account information. Incorrect attendance, account or contact details may delay fulfilment and may require a corrected order or additional payment.

An order is submitted when Shopify accepts payment. We will send or arrange an order confirmation. If a product is unavailable, there is an obvious pricing error or the order cannot lawfully be accepted, we will contact you and refund any payment taken.

Prices and payment

Prices are shown in pounds sterling. Shopify displays the final order total, billing frequency and applicable tax treatment before payment. The amount shown at Shopify checkout is the amount you authorise for the initial annual period.

Shopify and its payment providers process the payment. You must use a payment method you are authorised to use and keep the billing information for an active subscription current. We do not accept cheques through the online checkout.

Licence fulfilment

Additional Bible plug-ins selected in your basket are one-off purchases paid for alongside a licence or on their own for an existing EasyWorship account. They are not part of the annual subscription and are not charged again at renewal. The selected versions are listed separately in your order. Bible-only purchases require your existing EasyWorship account email and customer or licence reference; they do not create a new annual subscription.

After payment, we send the organisation and primary-contact details, EasyWorship account email, selected plan, attendance band, purchased Bible selections and relevant order details to Softouch Development, Inc., the US operator of EasyWorship. It creates or updates the EasyWorship account and makes the licence available. Card details are not sent to Softouch.

We process licence requests during normal working hours, Monday to Friday. Requests received at weekends will be picked up during the working week. We’ll email your licence details once processed. If you need an update on your order, contact Worship Media UK.

At checkout, you ask us to start arranging your licence after payment has been accepted, during our normal working hours. This is not a promise of immediate delivery. A separate acknowledgement covers digital supply starting within the consumer cancellation period.

Annual renewal

The licence runs for one year and renews for further one-year periods until cancelled. Shopify charges the saved payment method for each renewal. The renewal date and current subscription information appear in the order confirmation or Shopify customer/subscription area.

We or Shopify will give the notice required by law before a renewal and will tell you about a material price change before it takes effect. If you do not agree to a future price, cancel before the renewal payment. A failed renewal payment can result in suspension or expiry of subscription access.

You can stop future renewal through the Shopify subscription management link made available with the order, or by contacting Worship Media UK. Cancellation takes effect at the end of the paid annual period unless a refund applies under the section below.

Cancellation and refunds

Stopping renewal

You can cancel automatic renewal at any time before the next renewal payment. The licence normally remains available until the end of the period already paid for.

Annual-licence refund policy

For a qualifying Basic annual licence, you may request a pro-rata refund during the first 90 days of the initial or renewed annual period. For a qualifying Premium annual licence, the same 90-day pro-rata policy applies only if no item from the Premium media library has been downloaded. After 90 days, or after Premium media has been downloaded, cancellation normally stops the next renewal without refunding the current annual period.

Ask Worship Media UK to cancel or request a refund. Eligibility may need to be checked with EasyWorship, but Worship Media UK remains your contact for an order placed with us.

Consumer cancellation rights

If you are legally buying as a consumer, you may have a 14-day right to cancel a distance contract. Digital supply can begin during that period only after you expressly request it. Once digital supply has begun following that request and your acknowledgement, the statutory right to cancel digital content may be lost. This does not affect the 90-day policy above, your rights where digital content is faulty, or any other statutory rights.

To cancel, email hello@worshipmedia.co.uk with the purchaser name, church or organisation, order number and a clear statement that you wish to cancel. You do not need to use particular wording.

Using EasyWorship

Worship Media UK resells the subscription, but Softouch owns and operates the EasyWorship software and media services. Use of the software, account and Premium media is also subject to EasyWorship's subscription terms, membership agreement and applicable software licence terms.

You are responsible for checking system compatibility, keeping account credentials secure and maintaining appropriate backups of your own schedules and content. The licence and included media may not be transferred, sublicensed, resold or used beyond the permissions granted by EasyWorship.

Problems and support

Contact Worship Media UK first for order, payment, UK support or fulfilment problems. We may work with Shopify or Softouch to resolve the issue. Technical support and updates are included while the subscription is active, subject to the support channels and service availability described with the licence.

If digital content is faulty or does not match what was agreed, contact us promptly with enough detail to investigate. Any repair, replacement, price reduction or refund required by law is unaffected by these terms.

Responsibility

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for a loss caused by information you supplied incorrectly, incompatible equipment, unauthorised account access that was not caused by us, or events outside our reasonable control.

If you buy wholly or mainly for business or organisational use, neither party is responsible to the other for indirect or consequential loss, loss of profit, loss of revenue or loss of anticipated savings, except where the law does not allow that exclusion. Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

Personal information

Our privacy notice explains how Worship Media UK, Shopify and Softouch use information connected with enquiries, checkout, licence fulfilment and support.

Changes, law and contact

We may update these terms for future orders. The version you accepted continues to govern the relevant order, except where a change is required by law or is agreed with you. Material changes affecting an existing subscription will be notified as required before they take effect.

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, although a UK consumer can also rely on mandatory rights and bring a claim in the part of the UK where they live where the law permits.

Questions, complaints and cancellation requests should be sent to hello@worshipmedia.co.uk or raised by telephone on 0116 243 7220.